TUKU provides hassle free returns for all products. We just want that you don’t use the products and keep them in their original condition. TUKU only accepts Returns/Replacement claim made made within the first 24 hours after delivery. Please also return any freebies & cards received with the order.

Any such complain raised after 24 hours of receiving the order may not be consider.

If the product you have received is damaged/missing/wrong product and if you want return the product-

1. For Wrong products, Customer is Advised to Take a video of Unboxing. Please don’t worry, in this case we just ask you to send the Video  & pictures of the  wrong products and we will send you the correct products at your doorstep FREE OF COST. 

2. For damaged product Please don’t worry, in this case we just ask you to send the Video  &  pictures of the damaged product , we will send you the correct products to your doorstep FREE OF COST OR if any single product but not more than two product is found as damaged  in combo products or in among all  products shipped  at once then seller shall have the full discretion to replace the damage products or refund the only damaged products price accordingly to the price the product in combo products OR in among all products shipped at once.

3. For Wrong products Please don’t worry, in this case we just ask you to send the Video  &  pictures of the wrong products . If you have received a wrong products, make sure to not use the products and preserve it in it’s original condition as we will initiate the return of that product and the quality check of the product will be done at our warehouse. If anything is missing/used you will have to incur the charge of the same. We will be re-shipping you the correct product once we receive the wrong product back.

3. For Missing Products, Customer is Advised to Take a video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof we do not consider the Missing Claims. 

4. Proper Unboxing Video-

a) Must show label on the package pasted by TUKU, with the Order ID.

b) Must be without any pauses or cuts.

c) Must show the products properly.

d) Kindly ensure the video is clear and the damaged/defective/missing part of the jewelry is highlighted in zoom.

e) You must send us a video of the original labels and tags intact box. If the video is not shared as per the mentioned details we will be not able to cater any further request.

f) We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note the insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the decisions.

5. Return and exchange for damage product  will be processed at the order level, not on a product-by-product basis. But subject to the condition that if any single product but not more than two product is found as damaged  in combo products or in among all  products shipped  at once then seller shall have the full discretion to replace the damage products or refund the only damaged products price accordingly to the price the product in combo products OR in among all products shipped at once.

6. Return and exchange for wrong product  will be processed at the order level, not on a product-by-product basis. 

7. In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to the free gifts.

8. Any single jewelry in a combo/gifts box cannot be replaced or returned  subject to the condition only if any single product but not more than two product is found as damaged  in combo products or in among all  products shipped  at once then seller shall have the full discretion to replace the damage products or refund the only damaged products price accordingly to the price the product in combo products OR in among all products shipped at once.

9. Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.

10. In case your parcel is returned because your not available or incomplete address or phone number is not reachable or village area or your fault to not receive the product then order won’t be cancelled and if customer has shared new location or even old location again then shipping cost has to paid again for the location. or if customer demand  cancel and refund then return  and refund policy shall be applicable.

11. In any case customer want to return the product then customer has to return the freebies & cards received with the order and if the freebies & cards received with the order are not returned then it will directly reflect your refund by excluding its cost.

REFUND POLICY

 If you want to return the product then it should fall under the relevant criteria of any of the aforesaid  reason of Cancellation policy and Return Policy :

1. You can request a replacement or refund request, please WhatsApp us in 9407649006 or email us on contact@tuku.in 

2. In case you wish a refund, a shipping charges will be deducted ( the cost that we had to incur while sending you and taking back the product) and the remaining amount will be refunded back to you and In case you self ship the product for return then only one side shipping charges will be deducted.

3. In case of prepaid orders, the amount will reflect back in your account in 4-5 days. For cash on delivery orders, we will asking you the account number and will transfer the amount there.